FAQ
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@laserartmtl.ca.
Filter by topic
All
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Orders & Shipping
How do I place an order?
Browse our collection, choose the product you like and add it to your cart. Then follow the checkout steps to complete your order.
Do you offer custom or personalized engraving?
Yes! We handle custom and personalized laser engraving projects. Use the contact page to tell us about your idea and we will get back to you with a quote.
What is the turnaround time?
Most ready-to-ship items are processed within 2 to 5 business days. Custom projects may take longer depending on the design; we will confirm the timeline when you place your order.
Do you ship across Canada?
Yes, we ship across Canada. Shipping cost and delivery time are calculated at checkout based on your location.
Do you offer local pickup in Montreal?
Yes, local pickup in Montreal is available. Choose the pickup option at checkout and we will let you know when your order is ready.
What payment methods do you accept?
We accept all major credit cards, Apple Pay, Google Pay, Shop Pay and PayPal through our secure checkout.
Can I cancel or change my order?
Contact us as soon as possible after placing your order. We can usually cancel or modify it if production has not started yet.
Products & Care
What materials can you engrave on?
We work with wood, acrylic, leather, glass, metal and more. Contact us if you are not sure whether your material can be engraved.
Can I send my own item to be engraved?
In most cases, yes. Send us a photo of the item and the design you want, and we will confirm if it can be engraved.
What file formats do you accept for engraving?
We accept SVG, PNG, JPEG, PDF, AI and DXF files. For the best result, use high-resolution or vector files.
Do you send a proof before engraving?
For custom and personalized orders, we send a digital proof for your approval before we start production.
How do I care for my engraved product?
Wipe with a soft, dry cloth. Avoid abrasive cleaners and do not soak the engraved surface in water.
Is the engraving permanent?
Yes, laser engraving is permanent. The design will not fade, rub off or wash away.
Do you offer gift wrapping?
Yes, most products can be gift wrapped. Let us know at checkout or in the order notes.
What is your return policy?
If your item arrives damaged or defective, contact us within 7 days and we will replace it. Custom and personalized items are final sale.
How do I contact support?
Use the contact page on our website and we will reply within 24 to 48 hours.